Privacy Policy

Registered name: Drive.Store Limited

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact Details

Email: customer.services@drivestore.com

What Information We Collect, Use, and Why

• To provide services and goods: Names, contact details, account information, website user information (including cookies), photographs or video recordings.
• To operate customer accounts and guarantees: Names, contact details, account registration details.
• For service updates or marketing: Names, contact details.
• To comply with legal requirements: Name, contact information.
• To deal with queries, complaints, or claims: Names, contact details.

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Learn more on the ICO’s website.

Your Data Protection Rights

• Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure: You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing: You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
• If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for Data Collection

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests: we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Drive Store uses people's information so they can create an account in order to use the online marketplace. Information is also collected for the purposes of personalisation of the customer journey.

Our lawful bases for collecting or using personal information to the operation of customer accounts and guarantees are:

• Legitimate interests: we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Drive Store uses people's information so they can create an account in order to use the online marketplace. Information is also collected for the purposes of personalisation of the customer journey.

Our lawful bases for collecting or using personal information to service updates or marketing purposes are:

• Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests: we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Drive Store uses people's information so they can create an account in order to use the online marketplace. Information is also collected for the purposes of personalisation of the customer journey.

Our lawful bases for collecting or using personal information to legal requirements are:

• Legal obligation:we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to dealing with queries, complaints or claims are:

• Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where We Get Personal Information From

Directly from you.

How Long We Keep Information

We only retain data for as long as necessary. Except as where required by law, personal data associated with a user account will be deleted immediately upon closure of said account. We retain records in log files for up to 6 months. Data may be kept for longer periods of time in accordance with exemptions and any personal information not pertaining to the exemption in question will be redacted.

Others We Share Personal Information With

Organisations we’re legally obliged to share personal information with.

We do not directly share any personal information with third party providers. However, we use 'CloudFlare' as a Web Application Firewall (WAF) and Captcha Solution. They may collect personal information such as, yet not limited to, your Internet Protocol (IP) address when you visit our website. You can find their privacy policy here. CloudFlare is a business located in the United States.

How to Complain

If you have any concerns about our use of your personal data, contact us at the email above. If unresolved, you can complain to the ICO:

Last updated: 28 November 2024